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Product guarantee

Our guarantee

Our mission is to provide you with safe, effective, innovative natural care products of the highest quality. Your satisfaction is important to us. If for any reason you are not satisfied with our products, please let us know. We will exchange the product or refund your money. Our hours of operation are Monday through Friday, 8:30 a.m. until 5:00 p.m. ET.

Who Should I Contact With Questions?

By Mail:
Tom's of Maine
Consumer Dialogue Department
302 Lafayette Center
Kennebunk, ME 04043

By Telephone:
800-FOR-TOMS (800-367-8667) toll-free in the United States and Canada, or 207-985-2944.

By Fax
207-985-5656

By Email:
We will respond to your email in one business day.

If you would like to share a product idea, please visit our Idea Suggestion page.

Our customers in the UK can also write to us at:
Tom's of Maine, Ltd.
PO Box 1873
Salisbury, UK
SP4 6WZ


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